Return policy

Return Policy

All sales are final. We accept returns for refund or exchange, for items damaged in transit.

Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the artwork at shipping@herocomplexgallery.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.  For returned items, we will refund the purchase price of your returned item, minus the cost of shipping, return shipping, and a 50% restocking fee.  

Non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, the cost of shipping, the cost of the returned shipping, and a 50% restocking fee will be deducted from your refund and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@herocomplexgallery.com.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at shipping@herocomplexgallery.com.

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping & Handling
To return your product, please contact us at shipping@herocomplexgallery.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. A 50% restocking fee will apply.  If you receive a refund, the cost of shipping and restocking fee will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost or Stolen Packages
Hero Complex Gallery is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Hero Complex Gallery will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.