Check order status HERE.
We use several carriers to ship out our orders including UPS, USPS, FedEx, or DHL. If your item is a print we roll your prints in craft paper that is cut to the exact length of the tube it’s shipped in, along with acid-free tissue paper, and ship them in the sturdiest tubes available. Originals, framed artwork, prints on metal and wood, and large artwork are shipped separately from other items in well-packed boxes or shipped flat.
Most orders will ship within one week, however if your order is a specialty item such as a wood or metal piece, or during periods of higher volume, it may take us a little longer than normal. We ask that you please be patient with us during these instances. If you have ordered an original piece of artwork or a framed piece of artwork that is displayed in the gallery as a part of a show, we will ship these items at the close of the show.
We will email customers to pick up their in-gallery purchases when they are ready (please check your SPAM folder). If you have not heard from us please reach out and contact us to check on the status of your purchase prior to stopping by. Originals and one-of-a-kind orders will be available for pick up after the show closes.
Yes, please place your order as you normally would and select "Store Pickup" on the Cart page. Only the purchaser who placed the order can pick-up, sorry!
Yes we do! We can combine shipping upon request if it is deemed safe to do so for the works being shipped. If we find the request to be valid we will refund you any additional shipping costs at the time your order ships. HCG offers our customers limited editions, originals, and other exclusive works which can be extra fragile or of high market value, which means that we take the utmost care in our shipping practices. We do reserve the right to deny combining orders if we determine that doing so could diminish the condition of the work while the order is in transit.
Yes! We do ship internationally at a cost of approximately $15.00 - $35.00 for a print to be shipped to most countries. The precise shipping charges will be reflected on the very last page of the check-out process. You can review the total cost of your purchase prior to committing to your order. Import duty and tax charges are not included in the shipping price. Please contact your country's customs agency for details regarding those fees.
International buyers are responsible for paying any additional local taxes, duties, or customs fees upon arrival (if applicable). These charges can vary widely and are often based on price and type of item, package weight, and dimensions, and the taxes, duties, and fees of the destination country. These funds are not set by or paid to Hero Complex Gallery, they are set by and paid to your home country's government per import/export regulations, and charged by your local postal carrier. Funds are due upon receipt in accordance with your country's import and postal regulations. We do not refund for lost, unclaimed, or undeliverable packages, and any damages that arise from customs searches are not covered by Hero Complex Gallery.
You will automatically receive a tracking number once the label has been printed, but due to the high volume of packages leaving our gallery and the new procedures the shipping companies follow, most packages are not scanned when they are picked up, and most shipping services do not update tracking information until your order reaches your door.
Some packages may require a signature so we ask that you please check with your local post office first. Hero Complex Gallery is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Absolutely not! In most instances we do not ship more than 4 prints together and will automatically split your order into more than one shipment.
Occasionally a shipment might get damaged in transit or we ship the incorrect item, if this happens we will take care of it immediately. Please contact us HERE within 7 days with your name, order number, and description of the damaged item and/or packaging. In most cases we will send you a paid return shipping label to return the incorrect or damaged item and we will ship out your replacement the same day.
We gladly welcome poster buddies to purchase items for you, but require the purchaser to pick up and ship them directly to you. We will NOT ship these items directly from the gallery.
Our screen prints are all printed by hand and are one-of-a kind prints. This leads to each print being unique in its own particular way. Please inquire prior to purchase if you have any questions or concerns.
All sales are final. We cannot cancel or exchange an order.